Most of us have had the frustrating experience of talking to an outsourced person whose English is shaky. Usually we’re calling because we need help with something and if the person can’t communicate with us, what’s the point? I’ve even hung up and tried again, but no one has ever hung up on me. Until last week.
I’m studying Spanish on Rosetta Stone and my screen froze on Unit 3. I tried everything I could think of to unfreeze it, but to no avail. So I called their SUPPORT line. After waiting for a while, a person from the Indian Ocean region answered. I told him my problem and he directed me to the screen.
“On the top right hand corner you will see a question mark. To the right of it will be an icon that looks like a wheel,” he said.
“The only thing to the right of the question mark is my name,” I said.
“No! Right next to the question mark is this icon I have described!” he said.
I’m the first to admit I’m not the swiftest with computer icon locations so I looked again and refreshed my screen.
“Nope, it’s not there,” I said.
“Yes, it is there,” my tech said, annoyed. “You are not looking correctly.”
“Okay, I’ll try again,” I said.
I did, and nothing. We repeated the exercise a few more times, with the tech getting more and more annoyed. Not getting anywhere and not enjoying being yelled at, I was about to hang up but he beat me to it. All of a sudden the only sound was the static of a disconnected phone connection! So much for being a SUPPORT group.
Maybe we should all be learning Western Hindi. I just had to tell you I have been in this same position many times. I usually call back and complain to a supervisor. This is a new thing they have started, if they can’t help you, they hang up.